Perfect respect for delivery times (placed order on Saturday and received the bike the following Wednesday). The bike is exactly what I was looking for (hydraulic brakes, suspension, very solid frame, super clear screen). The packaging is impeccable (really carefully packaged to protect it during transport and little assembly to do). Definitely a serious and professional company. Thank you.

I am very happy with this bike. I was facing with a back-order and Tesgo offer me a free gift for compensation. Each time i had a question, they answer me maximum the next day. Very impressed about the after sale service. You can really Trust the guys!

I had some issues on shippind dates and a part missing with delivery but was compensated quickly /item missing was a front tire reflector.
I wanted get another seat post and was discounted on shipping.
We bought 2 STT bikes.
They are awesome, everything I read about is true.
The power is great, beats out most ebike's on the market and handling is superb. It's true, on dry powder snow and/or sand, this bikes rides..:)
So far so good, very happy customer..
( 3 months owning )

I love my ebike. I got the military green and purchased a rack mounted bag. The shipping didn't say the promotional items were included but when I messaged support they assured me they were coming with the bag. When it all came in (a few days after the bike) everything was there. I just rode it to and from work today and absolutely loved it. I don't have a whole lot of bike experience so adjusting the seat and handle hight is still something I'm dialing in, but it rides nice and smooth. Going over 30 k up hills is great I don't do much throttle riding. It's still a bit of a work out to get going up hill. Good for exercise and the environment so long as you use it to replace car trips.

I just received my Tesgo STT1000 eBike a couple of weeks ago and the packaging was in pretty rough shape when it arrived however the bike was packed well within and appeared to be OK. Further inspection did show damage where the folding part of the bike joins, the plate and power connection was pushed in and not mating properly. I took some pictures and sent them to Tesgo Support and they were prompt to identify the damage part and quickly sent me a new replacement. There support has been great and replies to my emails have been quick. I did manage to hook power up to the bike while I wait for the new part (tracking number indicates I should have it in a couple of days), I have to say the 1000 watt bike has lots of power and accelerates quickly. The first few battery cycles were OK but my distance I thought was a little low around 40Km however after cycling the battery about 4-5 times I did take a ride that was 75Km while mostly using the PAS mode and still had around 40% left when I got home. The battery life was much better after a few cycles. This is my first eBike and I'm quite impress on how it rides and the power it has. I plan to ride up some mountain lookouts next summer and I think this bike will do very well.

I'm been very pleased with how Tesgo has handled the few problems I've encountered. They seem to want to really make your purchase and experience with the bike a great one.

My brother has ridden my ebike a couple of times and says he likes it so maybe by next Spring he'll be looking at buying one to.

We've had great weather in the Western part of Canada in October this year which gave me a chance to try the bike out but now the snow and colder temperatures have arrived so the bike will probably spend much of the winter in the garage.
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